Privacy Policy
Website: https://gemchimneyduct.com
Company Name: GEM Chimney & Duct LLC
1. Introduction
Welcome to Gem Chimney & Duct. We are committed to protecting your privacy and providing a transparent explanation of how your data is used. By using our website and services, you consent to the data practices described in this Privacy Policy.
2. Who We Are
Gem Chimney & Duct is a professional service company offering chimney, air duct, dryer vent, and repair services across the United States. Our goal is to deliver reliable service while maintaining the trust and safety of our customers.
3. Information We Collect
We may collect the following types of data when you interact with our website, forms, or services:
Full name, phone number, and email address
Physical service address (ZIP code, city, etc.)
Details about the requested service
IP address, browser type, and interaction data (for analytics and security)
Uploaded images or media you voluntarily submit
4. How We Use Your Information
We use your information to:
Provide and schedule requested services
Communicate with you by phone, SMS, or email
Improve our service offerings and website functionality
Send service-related follow-ups, special offers, or promotions (you may opt out at any time)
5. Lead Usage & Communication Consent
By submitting your information through our website or booking form, you agree to the following:
Your inquiry may be used for multiple follow-ups regarding the same or related services.
Your contact information may be shared internally with qualified professionals in our network to fulfill your request.
You give us permission to contact you more than once, even if the initial service inquiry was not completed.
You may receive SMS, email, or phone calls from us regarding your service request, feedback, or new promotions.
📩 You can unsubscribe from promotional communication at any time by replying “STOP” to SMS messages or using the unsubscribe link in emails.
6. Data Sharing & Third Parties
We do not sell your personal information to third parties. However, your data may be shared with:
Licensed service technicians affiliated with our company
Marketing platforms (e.g., SMS/email tools, CRM) for internal communication
Legal authorities, if required by law
7. Cookies & Tracking
We may use cookies and tracking tools (e.g., Google Analytics, Meta Pixel) to:
Understand user behavior
Improve site performance
Offer targeted ads based on user interest
You can disable cookies in your browser settings.
8. Data Security
We implement industry-standard security measures to protect your data. However, no online system is 100% secure. You share your information at your own risk.
9. Your Rights
You have the right to:
Request access to your personal data
Request corrections or deletion
Opt-out of promotional communications
Withdraw consent at any time
To exercise your rights, email: info@gemchimneyduct.com
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is used, please contact:
GEM Chimney & Duct LLC
📧 info@gemchimneyduct.com
📞 +1 727-334-7880
